Shipping and Returns
Here at Hush Echo, we strive to get every product delivered quickly and in 100% good condition. Over the past few years we have developed a system that works efficiently and that allows both us and our clients the ability to track each step of the process. We currently have a 98% on-time delivery success rate.
If you have any questions, please feel free to contact us at email@example.com
How does delivery work?
Standard delivery is FREE for orders totaling R1000 or more.
How does delivery work?
As soon as an order is confirmed we begin the process of getting your order packed and dispatched. Depending on the time the order is placed with us by a customer, parcels leave either on the same day or the very next day. A confirmation email with a tracking number is then sent to each customer. The number can be used to track the parcel at any time within the delivery process.
Where do we deliver?
We deliver countrywide to all major cities.
When can you expect your order?
The below time frames are our average delivery times. If you have an urgent order, please contact us and we'll do all that we can to deliver that same day or overnight where possible.
If you have placed your order before 2pm, we will dispatch the same day. The parcels will then arrive at your chosen location within 3 working days.
If you have placed your order after 2pm, we will dispatch the next afternoon. You can then expect your order 3 working days thereafter.
Regional Areas (locations outside of major cities and metropolises)
If you have placed your order before 2pm, we will dispatch your order the same day. The parcel will then arrive at your chosen location within 5 working days.
If you have placed your order after 2pm, we will dispatch the next day. The parcel will then arrive at your chosen location within 5 working days thereafter.
How much do you charge for delivery?
We offer FREE Delivery for all orders totaling R1 000 or more.
Do you deliver to the Post Office?
No. Due to the unpredictable nature of the South African Postal Service, we only deliver to street addresses and we choose only to use couriers. Because of this someone will need to be at the delivery address to sign for the parcel upon delivery. If no one is available, the courier will come back either later that day or the following day.
Do you deliver to P.O. Boxes?
No. All delivered parcels need to be signed for to ensure they arrive at the desired location safely. If you don't have a home or work address where someone can sign for a parcel then we suggest sending it to the address of a friend’s office, business or to the home address of a friend or family.
What happens if I listed the wrong address or want to change the address?
If your order was placed the same day, contact us and supply us with the correct/new address and we will change it for you. If the order was placed more than 1 day prior to your request, unfortunately you will be charged an additional delivery fee.
Will the parcel be safe?
Yes. Each product is packed within a suitably sized box. The parcel is then sealed with security tape. Our couriers take great care when handling parcels and ensure fragile parcels are kept away from heavy, bulky ones.
To submit a return please email us at firstname.lastname@example.org
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 30 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.